Corporate Profile

Our Values

OUR VALUES ARE TEAM SPIRIT, INNOVATION, RESPONSIBILITY & COMMITMENT

Team Spirit is characterised by a sense of service which is intended to make  Societe Generale Ghana the leading relationship bank and making listening, information sharing and solidarity as well as cooperation and internal pooling of resources its main priority.

Innovation which is providing added value and greater simplification to serve clients with a framework that takes into account reputational risk.

Responsibility that consists of taking decisions quickly to meet the needs of clients and the organisation without sacrificing their long term objectives in having the courage both individually and collectively to take responsibility for actions and decisions and finally in attaching as much importance to results as consequences  of decisions  for all stakeholders.

Commitment which makes it possible to make a difference and to contribute to the success of clients and of the Bank Societe Generale Ghana and which results in a high level service and performance.
 

QUALITY 
 
As a Bank, we continually strive to provide quality products, services and facilities for our valued customers. We therefore have a Quality Suggestion Scheme in place which allows all stakeholders to send in their suggestions on how the Bank can improve the quality of products and services offered. We welcome suggestions and encourage all stakeholders to send in suggestions to The Quality & Claims Management Department on telephone/fax 030 70112609 and 0302 961992 or sgghana@socgen.com.


CUSTOMER SATISFACTION 
 
At Societe Generale Ghana, satisfying our customers and building rewarding relationships continues to be one of the basics for our development strategy.  We are confident that with this, we will create shareholder value and consolidate our competitive position.